Privacy Policy
Last Updated: January 2025
General Information
At Choco Inglés (operated by Puedo Crecer LLC), we are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, mobile applications, and language learning services (“Services”).
Puedo Crecer LLC is a company registered in the state of Florida, United States, operating under the trade names “Choco Inglés,” “Choco English,” and “Choco Spanish.” We are a language academy dedicated to teaching Spanish and English to students of various ages and backgrounds.
By using our Services, you agree to the collection, use, and sharing of your personal information in accordance with this Privacy Policy.
Information We Collect
a. Account Registration and Profile Information
When you create an account with us, we may collect:
- Name and username
- Email address
- Phone number (in certain regions)
- Age or date of birth
- Country/region information
- Profile picture (optional)
- Learning preferences and goals
b. Payment Information
When you subscribe to our paid services, we collect:
- Billing information (name, address)
- Payment method information (processed securely through third-party payment processors like Hotmart)
- Transaction history and subscription details
Note: Your complete payment card information is encrypted and stored by our secure payment processors. We do not have access to your complete card details.
c. Learning Activity Data
We collect information about your use of our Services, including:
- Learning progress and statistics
- Course completion data
- Quiz and exercise results
- Time spent on lessons
- Languages being studied
- Achievement badges and milestones
d. Communication Data
We may collect:
- Messages sent through our platform
- Communication with customer support
- Feedback and survey responses
- Comments and user-generated content
e. Audio and Video Recordings
For our speaking exercises and live classes:
- Audio recordings of your speech during speaking activities
- Video recordings of live classes for quality improvement and student review
- Transcripts generated from audio content
By participating in our Services, you expressly authorize the recording of classes, conversations, and events for service improvement, advertising, and other internal institutional purposes.
f. Technical Information
We automatically collect:
- IP address and location data
- Device information (type, operating system, browser)
- Usage patterns and navigation data
- Log files and analytics data
- Cookies and similar tracking technologies
g. Contact Information
Through our Contact Sync feature (if available):
- Phone contacts (processed as encrypted hashes for privacy)
- Social media connections (if you connect your accounts)
How We Use Your Information
We process your personal information for the following purposes:
a. Providing Our Services
- Creating and maintaining your account
- Delivering language lessons and educational content
- Tracking your learning progress
- Providing customer support
- Processing payments and managing subscriptions
b. Improving Our Services
- Analyzing usage patterns to improve our platform
- Developing new features and content
- Conducting research on language learning effectiveness
- Training AI models to enhance our teaching methodology
c. Communication
We may send you:
- Essential service notifications
- Learning reminders and progress updates
- Information about new courses or features
- Customer support communications
- Marketing materials about our services (with your consent)
You may opt out of non-essential communications in your account settings.
d. Legal Compliance and Safety
- Complying with applicable laws and regulations
- Preventing fraud and abuse
- Protecting our users’ safety and security
- Enforcing our terms of service
Information Sharing and Disclosure
We may share your personal information in the following circumstances:
a. Service Providers
We work with third-party vendors who help us provide our Services:
- Payment processors (Hotmart and others)
- Cloud hosting services (AWS, Google Cloud)
- Analytics providers (Google Analytics)
- Customer support platforms
- AI and speech recognition services
b. Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes (subpoenas, court orders)
- Protect our rights and property
- Prevent fraud or illegal activities
- Ensure user safety
c. Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.
d. With Your Consent
We may share information for other purposes with your explicit consent.
Children’s Privacy
We take children’s privacy seriously and comply with applicable children’s privacy laws, including COPPA.
For Users Under 13 (Child Users):
- We require parental consent before collecting personal information
- We collect only the minimum information necessary to provide our Services
- Parents will receive email notifications about our privacy practices
- Children cannot submit personal information to public profiles
- We use non-personalized, family-safe advertising
- Social features are limited or disabled
- Speech data is not used for product improvement without parental consent
For Users Under 16:
- Non-personalized advertising
- Limited behavioral tracking
- Restricted analytics collection
Parental Rights:
Parents can:
- Review their child’s personal information
- Request deletion of their child’s account
- Modify privacy settings
- Contact us with concerns at [email protected]
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through trusted providers
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Staff training on data protection practices
However, no internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Opt out of certain data processing activities
- Object: Object to processing based on legitimate interests
To exercise these rights, contact us at [email protected] or through your account settings.
To delete your account and associated data, visit our Account Deletion page at: https://chocoingles.com/delete-account
Data Retention
We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Generally:
- Account information is retained until you delete your account
- Learning progress data is kept to maintain continuity of service
- Payment information is retained as required by law and payment processors
- Communications may be retained for customer service purposes
You can delete your account at any time through your account settings.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your login and preferences
- Analyze website usage and performance
- Provide personalized content and advertising
- Improve our Services
You can manage cookie preferences through your browser settings or our cookie preference center.
Types of Cookies We Use:
- Essential cookies: Necessary for website functionality
- Analytics cookies: Help us understand usage patterns
- Marketing cookies: Used for advertising and personalization
International Data Transfers
Choco Inglés operates from the United States. If you are located outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.
For users in the European Union, we ensure appropriate safeguards are in place for international transfers.
Third-Party Links and Services
Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through:
- Email notification to registered users
- Notice on our website
- In-app notifications
The updated policy will take effect seven (7) days after notification.
Contact Information
For questions about this Privacy Policy or our privacy practices, contact us:
Puedo Crecer LLC
7901 4th St N STE 30
St. Petersburg, FL 33702
United States
Email: [email protected]
Phone: +1 (813) 520-0726
General Support: [email protected]
For general support inquiries, please visit our help center or contact [email protected]
This Privacy Policy applies to all users of Choco Inglés services operated by Puedo Crecer LLC. “Choco Inglés,” “Choco English,” and “Choco Spanish” are registered trademarks of Puedo Crecer LLC.